TMT leaders rely on our expertise to help figure out where to focus efforts, design great CX and build the right capabilities to deliver them
- Senior Managing Director in the consulting business
- Head of the CX practice
- 15 years in management consulting
Daniele is a Senior Managing Director in Delta Partners’ Dubai office. He specializes in customer experience (“CX”), supporting clients in the Telecom, Media & Technology (“TMT”) industry globally. Mr. Pe has 15 years of strategy consulting experience, most of which spent helping clients drive value through critical transformational activities such as CX transformations, turnaround and digital transformation.
With extensive advisory expertise, Mr. Pe’s experience is focused in the fields of digital and customer experience. Mr. Pe has led several engagements to define his client’s CX ambition and promise to their customer, transform their experience including redesigning the customer journeys to eliminate nuance factors and create peak moments to drive true loyalty, as well as building the right capabilities and enablers to drive a sustainable CX transformation including customer analytics, customer centric culture and operating models enabling tech and processes.
Prior to leading CX efforts, Mr. Pe had performed extensive work around digital transformation, helping clients evolve their business and operating model to adjust to the new competitive environment, and to diversify their revenue streams beyond the core and into new digital opportunities. Mr. Pe has worked with clients across multiple geographies including the U.S., Europe, South East Asia and Middle East. Before moving to Dubai, he was based in the San Francisco and Singapore offices.
Daniele holds a B.S., Business Administration from Bocconi University and an M.Sc., International Management from ESADE Business School.